These Terms and Conditions apply to the provision of removal and related services in and around Tufnell Park and the wider London area. By making a booking for any removal, packing, storage, clearance or associated service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our: the removal company providing the services.
1.2 You, your, customer: the individual, company or organisation requesting and paying for the services.
1.3 Services: removal, packing, loading, transport, unloading, delivery, storage, waste removal, and any other related services we agree to provide.
1.4 Service area: Tufnell Park and surrounding areas, and any other locations we agree to serve within the United Kingdom.
1.5 Agreement: the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2.1 We provide domestic and commercial removal services, including local and regional moves starting from or ending in Tufnell Park and nearby areas, subject to availability and agreement.
2.2 We will carry out the services with reasonable care and skill, in accordance with UK law and accepted industry standards for removal companies.
2.3 The specific services to be supplied, including collection and delivery addresses, dates, estimated times, and any additional services such as packing, dismantling or reassembly, will be set out in your booking confirmation or quotation.
2.4 We reserve the right to decline or cancel any booking where we believe the work cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.
3.1 You may request a quotation by providing details of your move, including but not limited to property locations, access information, inventory of items, preferred dates, and any special requirements.
3.2 Any quotation we provide is based on the information you supply. You must ensure that all information is complete and accurate. If any details change, you must notify us as soon as possible, as this may affect the price or feasibility of the service.
3.3 A quotation does not constitute a confirmed booking. A booking is only confirmed when you accept our quotation and we issue written confirmation of the booking, which may include a reference number, date, time window, and any deposit requirements.
3.4 We may require a deposit at the time of booking. The amount and due date of any deposit will be stated in the quotation or booking confirmation.
3.5 Bookings are subject to resource availability, including vehicles and crew. During peak periods for moves in and around Tufnell Park, we recommend booking well in advance to secure your preferred date.
4.1 You are responsible for ensuring that adequate and accurate information is provided at the time of quotation and booking, including any access restrictions, parking limitations, internal stairs, lifts, and any large or unusual items.
4.2 You must ensure that suitable parking is available for our vehicles at both collection and delivery addresses. This may include arranging permits, suspending parking bays, or obtaining local authority permissions where required. Any penalties, fines, or additional costs arising from inadequate parking arrangements may be charged to you.
4.3 You must ensure that the property is ready for collection and that all items to be moved are properly packed, labelled, and prepared, unless we have agreed to provide packing services.
4.4 You are responsible for securing valuables, important documents, money, jewellery, and other items of high value. We recommend that such items are transported personally by you and not included in the removal load.
4.5 You must ensure that all appliances are disconnected, defrosted, drained, and made safe prior to the move, unless we have explicitly agreed to carry out these tasks.
4.6 You must not ask our staff to move or transport any items that are illegal, dangerous, or prohibited, including but not limited to explosives, firearms, chemicals, or hazardous waste.
5.1 The price for the services will be as set out in the quotation or booking confirmation. Prices may be based on an hourly rate, a fixed fee, or a combination of both.
5.2 Unless otherwise stated in writing, all prices are inclusive of standard labour and vehicle costs within our usual service area. Additional charges may apply for extended travel, waiting time, congestion or clean air zone charges, tolls, ferries, or other necessary expenses.
5.3 Payment terms will be specified in your quotation or booking confirmation. We may require full or part payment in advance, or payment on completion of the services.
5.4 If payment is not made in accordance with the agreed terms, we reserve the right to withhold services, suspend delivery, or retain possession of goods until full payment is received.
5.5 If payment remains overdue, we may charge interest on the outstanding balance at the statutory rate permitted under UK law, and recover any reasonable costs incurred in enforcing payment.
6.1 You may cancel or amend your booking by giving us notice in writing. The amount of notice required and any applicable charges will depend on how close to the service date the cancellation or amendment is made.
6.2 If you cancel more than seven working days before the agreed service date, any deposit you have paid may be refunded, less any reasonable administrative costs incurred.
6.3 If you cancel between two and seven working days before the agreed service date, we may retain all or part of your deposit, or charge a cancellation fee of up to 50 percent of the agreed price, to cover costs and lost bookings.
6.4 If you cancel less than two working days before the agreed service date, we may charge up to 100 percent of the agreed price.
6.5 If you request significant amendments to your booking, such as a change in date, time, service address, or volume of goods, we will try to accommodate these changes but cannot guarantee availability. Changes may result in an adjusted quotation and additional charges.
6.6 We may cancel or postpone the services if we are unable to perform them due to events beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, we will notify you as soon as possible and either reschedule the service or refund any payments received for the affected service, but we will not be liable for any indirect or consequential losses.
7.1 You must ensure that we have safe and reasonable access to the collection and delivery addresses at the agreed times.
7.2 If we are delayed or prevented from carrying out the services due to circumstances within your control, including lack of access, incomplete packing, or absence of a responsible person to provide instructions, we may charge waiting time or an additional fee.
7.3 We will make reasonable efforts to adhere to any time estimates provided, but time is not of the essence in relation to the performance of the services. We will not be liable for minor delays that do not materially affect the overall completion of the move.
8.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your goods. However, you acknowledge that some risk of damage or loss is inherent in removal activities.
8.2 Our liability for loss of or damage to goods while in our custody or control will be limited to a reasonable amount per item or per consignment, as specified in your quotation or booking confirmation, unless you have arranged additional cover with us in writing.
8.3 We will not be liable for:
(a) loss or damage arising from your failure to adequately pack or protect items, unless we have provided the packing service;
(b) loss or damage to items of exceptional value, including antiques, artworks, jewellery, precious metals, or collections, unless we have been notified in writing and agreed specific terms for their transport;
(c) loss or damage resulting from wear and tear, pre-existing defects, inherent vice, or the nature of the goods;
(d) indirect or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity;
(e) loss or damage caused by events beyond our reasonable control.
8.4 You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within seven days of the completion of the services. We may not be liable for any claim notified after this period, unless you can show that you could not reasonably have discovered the loss or damage earlier.
8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
9.1 You warrant that you are the owner of the goods or are authorised by the owner to enter into this Agreement in relation to the goods.
9.2 You agree to indemnify us against any claims, losses, or expenses we may suffer arising from:
(a) your breach of these Terms and Conditions;
(b) the presence of illegal, dangerous, or hazardous items among your goods;
(c) any damage caused by you or your representatives to our vehicles, equipment, or staff.
10.1 Where we agree to remove waste, unwanted items, or carry out property clearance services, we will do so in accordance with applicable UK waste and environmental regulations.
10.2 Certain items cannot legally be disposed of through general waste streams. These may include electrical appliances, fridges and freezers, tyres, chemicals, paint, and other hazardous or controlled waste. You must inform us in advance if such items are to be removed.
10.3 We may refuse to remove or transport any item that we reasonably believe would breach waste regulations or pose a risk to health, safety, or the environment.
10.4 Any additional charges imposed by authorised waste facilities, including for specialist disposal or recycling, may be passed on to you and will be added to your final invoice.
11.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our team as soon as possible so that we have an opportunity to address your concerns.
11.2 If the matter is not resolved at the time, you may submit a formal complaint in writing. We will investigate and aim to respond within a reasonable period, outlining any steps we propose to take.
12.1 We will process any personal information you provide in accordance with applicable UK data protection laws.
12.2 We will use your information to manage your booking, deliver the services, process payments, and, where applicable, to contact you about similar services. You may ask us to stop marketing communications at any time.
13.1 We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time we issue your booking confirmation.
13.2 Any variation to these Terms and Conditions requested by you will only be valid if agreed in writing by us.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision or part-provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
16.1 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.
16.2 You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in this Agreement.
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